Effective Date: 01-November-2025

1. Agreement to Terms

By accessing and placing an order with Esscentiva, you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree, please do not use the Site.

 

2. Products, Orders and Pricing

2.1 We endeavour to display the colors and images of our products accurately but cannot guarantee that your device will reflect them perfectly.
2.2 We reserve the right to modify or discontinue any product at any time without notice.
2.3 All orders are subject to acceptance and availability. We may refuse or cancel any order for any reason (including payment issues or errors in listing).
2.4 Prices displayed are in [insert currency] and exclude applicable shipping, taxes and duties (if any).
2.5 Payment must be made through the available payment methods before dispatch.

 

3. Shipping & Delivery

Please refer to our Shipping Policy below for details on shipping methods, times and costs.

 

4. Returns & Refunds

4.1 If you are unsatisfied with your purchase, you may request a return within [insert number] days of delivery, provided the product is unused and in its original condition and packaging.
4.2 Return shipping costs are borne by the customer unless the return is due to our error.
4.3 Once we receive the returned item and verify its condition, we will process a refund (minus any applicable shipping/duty charges) to your original payment method within [insert days] business days.
4.4 We reserve the right to refuse a return that does not meet these conditions.

 

5. User Conduct

You agree not to:

• Use the Site for any illegal or unauthorized purpose.

• Interfere with the security or functionality of the Site.

• Reproduce, duplicate, copy or exploit any portion of the Site without our express written permission.

 

6. Intellectual Property

All content on the Site (text, graphics, logos, images, designs, software) is owned or licensed by Esscentiva and protected by intellectual property laws. You may not reproduce or redistribute without prior written permission.

 

7. Disclaimers & Limitation of Liability

7.1 The Site and its content are provided “as is” without any warranties of any kind, whether express or implied.
7.2 To the maximum extent permitted by law, Esscentiva shall not be liable for any indirect, incidental, special or consequential damages arising out of or in connection with your use of the Site or purchase of products.
7.3 Our total liability to you shall not exceed the amount you have paid for any product giving rise to such claim.

 

8. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of [insert jurisdiction – e.g., Pakistan]. Any disputes arising shall be submitted to the exclusive jurisdiction of the courts.

 

9. Changes to Terms

We reserve the right to revise these Terms at any time. Changes are effective when posted. Your continued use of the Site constitutes acceptance of those changes.

 

10. Contact Information

For questions about these Terms, please contact us at:
Email: [insert email]
Address: [insert company address]